455 Market Street,Suite 600
San Francisco, CA, 94105
If you want to develop leadership skills, manage people, and get the most results from them, whether you are a manager or a staff person, you must know how to resolve the inevitable conflicts that occur on the job---especially with difficult (or hard to manage) people.
This workshop teaches you six (6) conflict resolution techniques you can confidently use to win cooperation, influence management and co-workers, win their respect and overcome stereotypes. You will learn the skills essential for resolving conflicts with managers, staff, co-workers, suppliers and customers.
Whether you have a basic or advanced understanding of conflict resolution skills, you will learn "state-of-the art" communication techniques necessary to inspire teamwork, motivate people toward a goal, the company and employee interests, enlist support from upper management, sell customers more effectively, and get what you want accomplished.
•Becoming a more effective leader by using communication skills that get results within a diverse workforce
•Resolving conflicts with aggressive people and getting the most from non-assertive types
•Using the technique of "anticipation" to win cooperation, influence, gain respect and overcome stereotypes
•How to use "self-interest" to inspire teamwork, motivate people toward a goal, win support from management and sell customers
•Using "meta-talk" to resolve conflicts with people with an "attitude" who are uncooperative
•How to use "limit-setting" to make sure work is done in a timely manner
10tips for avoiding conflict and getting results when emailing
•Using the powerful technique of "consequences" to resolve conflicts with people who are uncooperative, irresponsible, extremely unprofessional or who chronically work at sub-standard performance levels.
About the instructor: Barry Shiller has been a business and technology leader across a broad range of high tech companies over his thirty-five year career. In positions spanning from director to vice president with companies such as Fairchild Semiconductor, Precision Monolithics, Altera Semiconductor and Elantec Semiconductor, Barry received a MBA from San Francisco State University. Now enjoying retirement, Barry continues to support the business community as a counselor with Service Core of Retired Executives (SCORE) and as a lecturer at San Francisco State's School of Engineering. Barry is a SCORE mentor and workshop instructor.